1. Overview
At Enan Designs, we strive to ensure our clients are satisfied with our services. If you are not entirely satisfied with your purchase, we’re here to help.
2. Refunds
- Eligibility: To be eligible for a refund, you must request it within 30 days of your purchase. The service must be unused or only partially used.
- Process: To initiate a refund, please contact us at support@enandesigns.co.ke with your order details and the reason for the refund request.
- Approval: Once we receive your request, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
3. Returns
- Digital Services: Due to the nature of digital services, returns are not applicable. However, we are committed to resolving any issues you may have with our services.
- Physical Products: If you have purchased any physical products from us (e.g., printed materials), you may return them within 30 days of receipt. The product must be unused and in the same condition that you received it.
- Return Process: To return a physical, please contact us at support@enandesigns.co.ke for return instructions.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@enandesigns.co.ke.
5. Non-Refundable Items
Certain items are non-refundable, including:
- Custom design services once the design process has begun.
- Completed digital services.
- Any service that has been fully delivered and accepted by the client.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at support@enandesigns.co.ke.